Summary
Results-driven professional with over 5 years of experience in retail operations, digital training, and sales enhancement. Enhancing customer experiences by using data analytics to drive growth and streamline processes, By introducing development of innovative programs and process improvements supporting daily tasks, among others, highlighting an achievement of 20% sales increase through targeted digital training initiatives and operational costs reduction by 15%. Hello, my name is Harshil at your service (preferably not in a call center)
Professional experiences
Guest services specialist – jeux olympiques 2024
Visa
From June 2024 to August 2024
– Facilitate guest transitions across multiple locations, ensuring a superior experience.
– Oversee logistics, managing efficient transfers and route operations for optimal performance.
Pr & social media manager - e-commerce
beeanco
From January 2021 to May 2021
– Increased social media engagement by 35% and boosted website conversions by 40%.
– Achieved a 15% click-through rate and a 20% conversion rate using analytical tools.
– Contributed to the digital go-to-market strategy, enhancing brand awareness by 50%.
Business development manager
Skyblue Group
From April 2018 to April 2019
– Established 4 franchise locations, overseeing hiring and staff training.
– Managed a team of 25 sales professionals, enhancing retail franchise sales by 40%.
– Executed a robust PR strategy, leveraging Google Ads, local media, and radio/TV commercials
Head of department
Super Twenty Training Institute
From March 2017 to April 2018
– Trained and supervised a team of 6, achieving a 19% increase in in-house inquiries.
– Led efforts to elevate team performance, resulting in tangible business growth.
Retail franchise sales expansion
CADD CENTRE
From February 2016 to March 2017
– Launched 3 new franchises in different cities, driving 40% growth over two consecutive years.
– Expanded sales by 40% through strategic openings in diverse locations.
– Directed PR and marketing efforts across multiple channels, including Google Ads, local media, and TV commercials, effectively promoting franchise sales and brand awareness.
Pre-sales product marketing
OneHop
From August 2015 to January 2016
– Delivered exceptional user experiences during online shopping, showcasing expertise in developing solutions and compelling proof-of-concept demonstrations.
– Managed the sales bid process by responding to RFIs and RFPs, collaborating with Product Managers to develop sustainable, commercially viable products.
Assistant manager sales marketing
Ace Edutech - India
From May 2013 to June 2014
– Conducted 40 seminars at schools and colleges, driving a 45% increase in in-house inquiries.
– Organized B2B trade shows and B2C events, strengthening industry-client relationships.
– Promoted prestigious entrance exams across diverse platforms, enhancing higher education visibility.
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